Privacy Policy

Zonal Fulfillment Systems operates Zonal, including its store-building platform and hosted storefronts. This page describes information handled by the current site when you create a store account, shop at a hosted store, or contact us.

The public site currently accepts website and theme enquiries. New merchant stores, checkout and delivery services described below remain paused; existing private account and order records remain protected.

Information you provide

• When you register a store account, we collect your name, email address and sign-in details. Your password is stored securely and never in readable form.
• Store owners add store and product information for their storefronts.
• At checkout, we collect your name, email address, delivery address, order items and any note you choose to add. You can check out without creating a store-owner account.
• When you send a Website Development enquiry, we save your name, email, optional phone and country, project selections, estimate and any notes you provide so we can review and follow up on the request.
• If you email or call us, you provide the information you choose to include in that conversation. Preparing a courier request keeps a private draft in your browser session for up to 24 hours so contact details can prefill account setup and delivery details can prefill your request. It is not sent for a quote until you submit it from your approved delivery account.

How the site uses that information

Account details are used to sign you in and manage your store. Website Development enquiry details are used to review the requested scope and follow up; sending an enquiry does not create a store account. Checkout details are used to create an order, show it to the relevant store owner, and prepare order messages. Order records include the items, amount, payment method and payment status. The site also records payment references when they are returned by the payment provider.

Payments and other recipients

Depending on the store, checkout may offer cash on delivery or PayPal. For PayPal payments, you leave the storefront to approve payment with PayPal; the Zonal checkout form does not ask for a card number or security code. PayPal handles the payment interaction, while Zonal records the order's payment status and reference. A store owner can see the customer and delivery details needed to manage that store's orders. The site prepares order emails for the customer and store owner; delivery depends on the configured mail service.

Sessions and external resources

The site uses a PHP session cookie to keep you signed in and to hold your cart while you browse. The platform also loads fonts from Google Fonts; requesting those files connects your browser to Google's servers.

Optional Google Analytics runs only on the main ZFS public information pages after you choose Accept analytics. Before acceptance, and after rejection, we do not load Google Tag Manager or send Google Analytics requests. Analytics can set cookies and send your IP address and browser/device information to Google. We send fixed page names and addresses without query strings, basic contact-action categories and, when available, a minimal new-enquiry success signal. We do not send your name, email address, phone number, enquiry text, estimate, enquiry ID, copied summary or full contact-link address to Analytics. Common referral sources are recorded without their paths or search terms; arbitrary referral URLs and campaign parameters are not collected by this setup.

Choose Reject analytics to continue without optional analytics. Your choice lasts up to 180 days in this browser. Use Analytics choices at the bottom of a public page to change or withdraw it. Withdrawal deletes the analytics cookies this site sets and reloads the page to stop the loaded tracker; information already sent cannot be recalled. Analytics is excluded from enquiry receipts, sign-in, account, admin, checkout, search, preview and hosted merchant pages. Advertising features are not part of this setup. Essential session cookies and the Google Fonts connection described above are separate from this optional analytics choice.

Keeping and reviewing information

Account, order and Website Development enquiry records are stored in the site's database. We do not currently publish a fixed deletion period for those records. To ask about information associated with your account or order, or to request a correction or deletion, contact us using the details below. We will review the request in light of the records involved and any applicable obligations.

Changes to this page

We will update the date above when we change this page.

Contact

Zonal Fulfillment Systems
Location: Saint Lucia
Email: support@zfs-express.store
Phone: +1 (758) 284-9316